What Warranties Should You Expect When Building a New Home?

| Posted on |

home with a warranty under construction

One of the major benefits of building a new home is knowing the quality of the materials and workmanship that went into it from the ground up. A new construction home can give you an unparalleled sense of confidence and security. What helps even more is knowing you are covered by warranties if any problems emerge with your new home build.

The best home builders are proud to stand by their work. A few leading companies offer in-house warranties. But what does that mean? What warranties can you expect when you purchase a new construction home from a top Omaha home builder? Let’s find out together.

Why Warranties Matter in New Construction

You rightly expect a newly built home to be move-in ready and built to last. You know it meets the latest codes and has been built with modern, high-quality building materials. Yet, as with anything made with human hands, the need may arise for minor adjustments that only become apparent when you start living in the home.

A well-structured warranty gives new homeowners peace of mind by ensuring that any defects in workmanship or materials are fixed promptly. But who handles that work and how it is done is what separates a typical builder from an exceptional one.

The Charleston Homes Difference: In-House Warranty System

Some home builders outsource their warranty services to third-party companies, effectively washing their hands of new construction homes from the day they hand them over. At Charleston Homes, we do things differently.

Our in-house warranty is one of our signature policies, demonstrating our complete commitment to you, our new homeowners. This means that all warranty work will be carried out by us – the same high-quality, tried-and-tested team that built your home. 

These professionals know exactly how your home was built. They know the layout, materials, electrical, and plumbing systems. You can feel completely confident that any issues that arise will be handled with care and consistency.

We believe our in-house warranty is one of the standout benefits of working with our dedicated team. Our customer portal allows you to communicate with us and submit requests. You can rest easy knowing you have a year’s warranty from the people who know your home the best.

Consistent Warranty Support

We believe in providing a structured warranty to give our valued customers complete peace of mind. From the day you move in, you know exactly when you will see us next. This gives you time to settle in and fully experience your new home build.

60-Day Check-In

Around 60 days after closing, once you’ve had a chance to settle into your newly constructed home and get familiar with how everything works, your Charleston Homes Warranty Manager will reach out. This is your opportunity to:

  • Share observations
  • Ask questions
  • Schedule any necessary services or repairs

Our 60-day check-in is about more than resolving issues. It’s about reinforcing the relationship we’ve built and reassuring you that your satisfaction remains our top priority.

Of course, if you have any concerns before the 60-day call, you can reach out to us anytime.

11-Month Follow-Up

At 11 months post-closing, our Warranty Manager will reach out again to check in. This final check-in is designed to catch any last-minute concerns before the one-year warranty comes to an end. This can ensure that:

  • All warranty work is completed
  • All your questions are answered
  • You continue to feel confident in your new construction home

Our comprehensive in-house warranty service helps ensure your home stays in great shape for years to come.

The Charleston Homes Customer Portal

We have developed a comprehensive customer portal that puts all the information new homeowners need at their fingertips. This digital hub is designed to make your warranty experience as smooth and accessible as possible.

What can you expect on the portal? You’ll find:

  • Your warranty manual
  • Helpful videos and walkthroughs
  • A frequently asked questions (FAQs) section
  • Emergency contact information
  • Search features
  • Service request tracking tool

Our customer portal empowers new homeowners to manage their warranty efficiently, anytime, anywhere. 

Choose the Omaha Builder Who Stands Behind Their Work

When you’re choosing a new home builder in Omaha, make sure you choose one that won’t pass you off to a third party as soon as your key turns in the lock. At Charleston Homes, we truly care about customer satisfaction, from the start of your project to its completion and beyond.

Our in-house warranty program reassures you that any needed work will be completed by a crew that is thoroughly familiar with your home. Our easy-to-use customer portal lets you track the progress of your service requests every step of the way.

Experience the Charleston Homes difference today. Request a quote and let our Sales Associates talk you through why we’re the name to trust for home building in Omaha.